Privacy, Terms & Refunds

Privacy Policy

Introduction

SkyKids Preschool & Daycare (“we”, “our”, “us”) values your trust.
We collect only the information needed to provide safe, secure, and quality education, daycare, and communication services to parents and children.
By using our website, forms, communication platforms, or enrolling your child, you agree to this Privacy Policy.

What Information We Collect

We may collect the following details:

For Students & Parents

  • Name
  • Contact Number
  • Email ID
  • Address
  • Child’s Name, Age, Class Details
  • Emergency Contact
  • Medical Notes (if shared by parents)

Optional Media

Student photographs & videos (for school records, safety, event updates, learning documentation, or school communication platforms)

Technical Data

IP address, device info, website usage (for security & improvement)

How We Use Your Information

We use data for:

  • Admission & school records
  • Attendance & safety management
  • Parent communication & updates
  • Academic progress & activity communication
  • Fee management & billing
  • Legal & regulatory compliance
  • Internal administration
  • Event & school promotions (only with consent)

We NEVER

  • Sell your data
  • Share information for marketing
  • Store payment card/bank credentials
  • Share without legal or consent requirement

Data Security

Your data is stored securely with restricted access.
We use secure systems and best practices to prevent misuse, loss, or unauthorized access.

Photos & Videos

Images or videos may be used only for:

  • School records
  • Parent communication
  • Events & learning documentation
  • Marketing (only when consent is given)
Parents can request removal of images anytime.

Third-Party Sharing

We may share limited data only when necessary:

  • Government/Legal compliance
  • Payment gateway processing
  • School software/ERP (secured & compliant)
  • Safety & security requirements

Parents’ Rights

You may request:

  • Access to your data
  • Correction of data
  • Removal of stored images/videos
  • Clarification on stored data

Terms & Conditions

General Terms

By using SkyKids services, website, daycare, or school programs, parents agree to follow school policies, safety rules, payment rules, and behavioural guidelines.

Admission & Enrollment

Admission is subject to:

  • Age eligibility
  • Document submission
  • Fee payment
  • Availability of seats
SkyKids reserves the right to accept or decline admission.

Parent Responsibilities

Parents agree to:

  • Provide accurate information
  • Follow school timings & policies
  • Update health or emergency details regularly
  • Support school’s discipline & safety policies

Use of Website & Communication

Parents must not misuse SkyKids website or communication platforms.
SkyKids is not responsible for service interruptions caused by internet/service providers.

Liability Disclaimer

SkyKids ensures maximum safety and care. However:

The school is not liable for circumstances beyond reasonable control (natural events, government restrictions, unavoidable incidents, etc.)

Policy Updates

Policies may be updated periodically. Continued use of services means acceptance of updated policies.

Refund & Cancellation Policy

Fee Policy

All fees paid towards:

  • Enrollment
  • Admission
  • Tuition
  • Daycare
  • Transport
  • Activity Fees
are non-refundable once paid.

Duplicate / Failed Transactions

If any duplicate payment is made:

  • Parent must inform the school with proof
  • Required documents: transaction reference / bank statement
  • Refund processing time: 10 – 15 working days
Refund will be credited to the issuing bank as per their timelines.

No Cancellation

Once admission or service is confirmed, cancellation is not permitted.

Payment Gateway

  • Convenience/transaction charges may apply
  • SkyKids does not store bank or card details
  • Payment disputes must be reported to school office

Contact Details

For Privacy, Terms, Refunds or Assistance:

  • Sky Kids Preschool & Daycare – Nagarbhavi
  • CA 283, 13th Main Rd, BDA Layout, 2nd Stage, Naagarabhaavi, Bengaluru, Karnataka 560072

Your Acceptance

By enrolling your child, using our services, website, or communication platforms, you agree to this policy document.